Nano PBX
A cloud phone system and in-browser softphone for the NanoNear CRM.
The problem
Sales teams were switching between the CRM and a separate phone setup. The goal is click-to-call and call handling inside the CRM itself.
Approach
- Replace the existing Asterisk installation with a self-hosted FusionPBX (FreeSWITCH) server.
- Embed a WebRTC softphone in the CRM so calls start from a contact record.
- Package it as its own product under a "Nano Marketing" category, billed separately.
Architecture
- FusionPBX on FreeSWITCH, hosted on Oracle Cloud’s free tier.
- WebRTC softphone in the browser, connected to the PBX.
Challenges
- Migrating telephony without interrupting the team using the current system.
- Fitting voice infrastructure into a free-tier budget.
Results
No measured results are published yet. This section will only list figures that can be verified.